Privacy Policy

This policy explains how TurboCue handles personal information collected through the website at turbocue.com. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.

1. Who we are

TurboCue is an independent editorial project based in Australia. It publishes reviews and notes about free-to-play mobile games listed on Google Play. TurboCue is the entity responsible for the personal information described in this policy.

For any question about this policy, or to make a privacy request, write to mail@turbocue.com.

2. What we collect

We keep collection to what the site actually needs:

• Technical and log data — your IP address, browser user-agent string, referring page, requested URLs, date and time of the request, and basic error information. This is recorded automatically by our hosting provider and by the network in front of it.
• Cookies and similar identifiers — small files placed on your device for essential functions (such as remembering your cookie choice), and, where you allow them, for analytics and advertising. See our Cookie Policy for the categories and their lifetimes.
• Subscription form data — the e-mail address you enter, the name you enter if you choose to give one, and the fact that you ticked the consent box, together with the date of that consent.
• Plus membership data — if you join the Plus list, we record your e-mail address, the status of the membership (waiting for a seat, active, or cancelled) and the dates attached to it, including when a seat was confirmed. Payment details are handled entirely by an external payment provider: card numbers and other payment credentials never reach this site and are not stored by us.
• Push subscription identifiers — if you allow browser notifications, a device or browser subscription identifier is created and stored by our push provider so a message can be delivered to that browser. It does not tell us who you are.

We do not ask for a phone number, a postal address or identity documents, and we do not knowingly collect information from children.

3. Why we use it, and on what basis

• To run and secure the site — serving pages, detecting abuse, diagnosing faults. This is necessary for the ordinary functions of the site.
• To send catalogue updates — where you have given consent through the subscription form. You can revoke that consent at any time.
• To run the Plus membership — confirming a seat, sending the digest and the extended write-ups, and keeping a record of the status and dates of the membership so it can be cancelled or renewed correctly. This is necessary to provide the service you asked for and to meet our record-keeping obligations.
• To deliver browser notifications — only after you have allowed notifications in your browser. Permission can be revoked in your browser settings at any moment.
• To measure audience and serve advertising — only for the cookie categories you accept in the cookie notice.

4. How long we keep it

• Server and access logs: up to 12 months, then deleted or aggregated.
• Subscription records (e-mail address, name, consent date): until you unsubscribe or ask us to erase them, and then removed from active systems within 30 days.
• Plus membership records (e-mail address, status, dates): for as long as the membership runs, and afterwards for the period Australian tax and record-keeping law requires such records to be kept.
• Push subscription identifiers: until the subscription is revoked in your browser or expires.
• Cookies: for the lifetimes listed in the Cookie Policy.

5. Who else handles the information

We do not sell personal information. We disclose it only to the service providers that operate parts of this site on our behalf:

• Hosting and content delivery providers — they process requests and store log data so pages can be served.
• OneSignal — our processor for push subscriptions and for e-mail addresses submitted through the subscription form. OneSignal stores the address or subscription identifier and delivers messages on our instruction.
• Payment provider — an external provider takes the payment for a Plus membership and holds the card details on its own systems. We receive only a confirmation that a membership is active and the dates that go with it.
• Analytics and advertising networks — where you have accepted those cookie categories, they may receive device and usage signals to measure audience and select advertising.

Some of these providers operate servers outside Australia, including in the United States and the European Union. Where information is disclosed to an overseas recipient we take reasonable steps, as required by APP 8, to ensure it is handled consistently with the Australian Privacy Principles.

6. Your rights

Under the Privacy Act 1988 and the Australian Privacy Principles you may:

• ask for access to the personal information we hold about you (APP 12);
• ask us to correct information that is inaccurate, out of date or incomplete (APP 13);
• revoke your consent to catalogue updates, or unsubscribe from any message we send;
• cancel a Plus membership at any time, as described in our Terms of Use;
• turn off browser notifications and clear cookies from your device at any time;
• ask us to delete the information we hold, where we are not required to keep it.

Send requests to mail@turbocue.com. We respond within 30 days. If you are not satisfied with our answer, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, which oversees privacy law in Australia.

7. Security

The site is served over HTTPS. Access to subscription data is limited to the people who need it, and it is held with providers that maintain their own technical and organisational safeguards. No system is perfect, so we also keep collection minimal: the less we hold, the less there is to protect.

8. Changes to this policy

If this policy changes, the revised version is published on this page with a new "Last updated" date. Material changes affecting subscribers will also be announced in a catalogue update message.